Customer Service - Inventory Specialist
About the Role: We are looking for a Customer Service - Inventory Specialist to join our team. In this role, you will play a crucial role in managing and coordinating the inventory of medical devices in the field. You work will have direct impact to maximizing our inventory efficiency and maintain the highest customer satisfaction. You will partner directly with the sales team and customers to source product for cases and collect on implanted (Waiting to Bill) inventory.
This role will be located at our facility in Australia.
Responsibilities:
- Proactively collaborate with FSA's and customers to assist with field inventory management related topics such as ensuring that consignment auditing commitments are being met, reducing product expiration, reducing missing items, reducing time between implant and receipt of purchase order
Required Qualifications:
- Have 5 years’ working experience in similar industry, including at least 6 months experience with data analytics, and with field inventory management, logistics, and/or finished good supply chain practices ;
- Aptitude for learning new systems; proficient user of Microsoft Office Suite
- Strong analytics skills with the ability to interpret data and make informed decisions
- Excellent organizational skills and attention to detail
- Effective communication and interpersonal skills to liaise with various stakeholders, including internal and external
- Have solid experience in Advanced Excel
- Demonstrated time management, problem solving skills, and the ability to work well with others in a professional environment
- Ability to work flexible hours based on business needs and priorities
- Ability and willingness to travel up to 10%
Desired Qualifications:
- Expertise in Oracle E1 or SAP and working knowledge of our sales tools such as Salesforce,
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
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About Gore
For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.