Customer Service Representative with Dutch (f/m/d)
About the Role: We are looking for a Customer Service Representative (f/m/d) to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.
This position will be located at our facility in Barcelona, Spain, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.
- Responsible for the entire order fulfilment process – receive and process orders including emergency orders, using ERP systems
- Arrange deliveries in cooperation with our European warehouse and process invoices through liaison with our European Accounting Service Centre
- Provide our customers with basic product and pricing information; daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
- Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
- Give input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service
Required Qualifications:
- Proven Customer Service experience in an international environment
- Proactive problem solver with flexibility and the ability to multi task
- High attention to detail, as well as excellent organizational skills and time managerial skills
- Ability to manage, organize and prioritize own workload
- Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results
- Open communication, resilient and impact aware
- Flexibility to work in different teams, depending upon business needs
- Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
- Fluent in Dutch and English
Hybrid Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
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About Gore
For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.