IT Service Desk - Tier 2

Required Qualifications: 

• ITIL V3/4 Foundation trained, An understanding of related ITIL processes and their relationship to Incident Management 
• Experience working with ServiceNow or similar ITSM Platform  
• Prior experience working in IT, IT Related Customer Service, or other related fields 
• Aptitude and desire to serve as subject matter escalation point for handling select IT related incidents and/or service requests associated with application, operating system and/or other IT services related symptoms, upholding a positive image and relationships with internal and external customers while working as a member of a team.
• Widespread knowledge of Microsoft Windows 10 Operating System or higher with an understanding of PC desktop/workstations and related analytical skills  
• Skill in logically and consistently problem solving, with emphasis on resolution of complex technical problems using basic root cause and other program analysis techniques
• Excellent organizational, written, verbal communication, personal time management, technology troubleshooting and problem solving, and critical thinking skills
• Flexibility to work early or later shift(s) for meetings and provide rotational 24/7 on-call support
• Capability to read and express in English and Mandarin
• Ability to travel up to 5%

    

Desired Qualifications: 

• Experience with teaching, training, or helping with IT projects
• Knowledge of IOS, Mac and Android environments
• Language skills in Cantonese and/or Japanese would be an advantage

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. 

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact

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