Operations Support Manager
About the Role: We are looking for an Operations Support Manager to join our team. In this role, you will be involved in some of the functions include Customer Service, Tender Administration, Inside Sales, Channel Management, Contracts & Documentations, and Congress & Events. You will work closely with the Regional Operations Leader as well as relevant functional associates in coming up with the processes and service levels in enabling the sales process.
This role will be located at our facility in Mumbai, India.
Responsibilities:
- Your main focus will be on India
- Be involved in setting up the processes and service levels to ensure smooth and effective sales processes
- Be involved in creating consistency and streamlining of the processes as well as be involved in resource planning to support Sales
- Be expected to continuously improve the efficiency of the support processes – leading to a better efficiency and enhanced quality of our services as perceived by our customers
- Work with cross functional and regional teams to positively influence and implement changes that increase efficiencies of Associates or processes and increase customer satisfaction
- Perform additional ad hoc support requests as required
Required Qualifications:
- Bachelor degree or equivalent with Medical background or understanding of regulated market
- Experience working with cross-functional teams and ability to build and maintain internal and external relationships
- Proven competence to achieve results accurately and within required time frames
- Strong negotiation, verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to read, understand and work with complex contracts and contract principles
- Ability to derive hypothetical risk scenarios from proposed business transactions; ability to articulate the same
- Ability to function independently and in a self-directed manner, while at the same time within a highly cooperative team environment
- Proven ability to take initiative and judge situations effectively
- Ability to travel approximately 30%
Desired Qualifications:
- Be energized by collaborating on cross-functional teams
- Have strong organizational skills and a commitment to excellence
- Recognize the importance of building and maintaining strong interpersonal relationships
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
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About Gore
For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.