Sales Support (f/m/d)
About the Role: We are looking for a Sales Support Specialist (f/m/d) to join our Medical Product team in Europe who will provide internal sales support and partner with Field Sales associates and other account/business team members to meet customer needs and achieve desired business outcomes while delivering a positive customer experience.
This position will be located at our facility in Paris, France, with work from home days possible as part of a hybrid arrangement, depending upon the responsibilities of the role and business needs.
- Proactively engage and partner primarily with the Field Sales Organization to enable sales and meet customer needs
- Provide an excellent customer experience and develop strong working relationships with both internal and external customers (i.e. Health Care Professionals, Sales Leaders, Field Sales Associates, Clinical Associates)
- Perform an extensive array of sales support tasks and activities (examples: manage customer mailings, organize internal meetings, create, and administer consignment contracts and price lists, attend to incoming calls and email requests)
- Generate, proofread, and distribute correspondence to internal and external customers following established guidelines of the mailing and translation processes
- Proactively identify solutions to non-standard requests and participate in process improvement initiatives
- Collaborate and clearly communicate complex information between diverse individuals or teams
- Utilize resources effectively and efficiently
- Demonstrate accuracy in a fast-paced environment while maintaining a high level of customer service, professionalism, and attention to detail
- Ensure compliance with relevant laws and policies
- Support other Sales Support related activities, processes or capabilities as assigned
Required Qualifications:
- Minimum of 3 years’ experience in a customer facing role
- Demonstrated experience with Microsoft Office Suite as well as other data management systems
- Self-directed and motivated with a strong attention to detail and accuracy
- Service orientated and proactive mindset
- Strong organizational skills and ability to multi-task
- Excellent phone skills and business professionalism
- Ability and willingness to quickly adopt and implement new tools, process, or technology to improve work efficiency
- Ability to effectively communicate (both written and verbal) and collaborate with a diverse range of people and job functions
- Ability to coordinate, prioritize, and solve problems
- Fluent – both written and oral in French and English
Desired Qualifications:
- Bachelor’s degree and /or equivalent business experience
- Experience with Salesforce.com
- Experience in the medical device industry
Remote Working Arrangements are permitted for Associates, with appropriate approval and compliance with Gore’s remote working policies, from the country in which they are employed.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
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About Gore
For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.