Customer Service Team Leader

Required Qualifications: 

• Proven experience in leading a highly engaged team
  
• Proven experience using data to drive efficiency
  
• Demonstrated experience in creating and maintaining an inclusive work environment with clear understanding of equitable practices
• Effective and professional communication skills, written and oral
  
• Technology savvy- comfortable navigating and learning new and constantly evolving systems
  
• Experience working in a regulated or medical customer service environment with an understanding of inventory management in a Medical Device setting (including consignment and loan stock)
  
• Proficiency in using ERP (Enterprise Resource Planning) systems, preferably SAP and experience with eCommerce platforms
  
• Proficiency in Microsoft Word, PowerPoint with advanced Excel skills
  
• Strong organization and time management skills with the ability to multitask

    

Desired Qualifications: 

• Experience with Salesforce Servicecloud

    

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. 

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact

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