Inside Sales Associate
About the Role: We are looking for a versatile Inside Sales Associate to join our America’s sales team with a focus in consumer markets who will provide best in class order management services from apparel production factories and coordinate global supply chain efforts for customers.
This position will be located at our facility in Elkton Maryland, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.
Responsibilities:
- Handle NA accounts, receive & process orders, contract review, delivery confirmation and customer complaints
- Serve as the customer-facing contact and liaison for material forecasting, pricing, product technical information, new product sampling, quality and seasonal timeline support
- Work closely with each account team (field sales, inside sales, application engineers) to partner with each customer, listen to their seasonal requirements and develop a plan to execute those objectives
- Partner closely with each account’s material and procurement team to understand their seasonal line item forecast and execute a plan to prepare their seasonal requirements
- Drive internal supply chain discussions to manage seasonal demand for each account, product transitions and quality incidents
- Collaborate with members of extended Global Gore teams (product specialists, supply chain, sustainably, export logistics, quality assurance, finance, marketing and business leaders) to execute the business and account plan goals
- Partner closely with field sales to generate a comprehensive financial forecast which directly corresponds with global materials plan
- Inform customers about Gore, product technologies and be able to respond to basic product and technical questions
- Manage orders effectively & timely in compliance with our Global procedures and agreed service levels
- Operate in a complex supply chain environment across multiple product forms while providing best in class customer service
Required Qualifications:
- Minimum 3 years' experience in sales, operations, logistics, planning, procurement and/or supply chain
- Experience building internal and external virtual relationships
- Familiar with multi-functional and multi-culture environment, with the ability to interact through various global time zones
- Strong system and process skills with focus on continuous improvement, familiar with ERP system environment, knowledge of Microsoft office application
- Strong analytical skills with a detail-oriented approach
- Excellent communication skills both verbally and written
- Strong, positive influencing skills
- Willing to do manual computer input and strong Microsoft excel skills
- Ability to work under pressure and show patience through difficult customer situations
- Ability to travel 10%
Desired Qualifications:
- Have garment, footwear or glove experience
- Demand Planning experience
- Proficient in Microsoft Teams and/or virtual collaboration tools
This position requires access to export-controlled areas and information. Candidates must be "U.S. persons" as that term is defined in 8 USC §1324b(a)(3). The term "U.S. persons" includes resident aliens ("green-card" holders) as well as certain refugees, asylum-holders and residents qualifying for temporary residence under the terms of 8 USC §1255a.
Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore’s hybrid working policies, from the country in which they are employed.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact