Inside Sales Associate
About the Role: We are looking for an Inside Sales Associate to join fast growing China business team who will provide best in class order management services for our brand customers and manufacturing by driving operational efficiency and effectiveness within the sales organization.
This role will be located at our facility in Shenzhen or Hong Kong.
Responsibilities:
- Handle China accounts, receive & process orders, contract review, delivery confirmation and customer complaints
- Manage orders effectively & timely in compliance with our Global procedures and agreed service levels
- Collect feedback from customer/manufacture, identify issues and implement solutions with input of internal team
- Collaborate with sales teams in forecast management, and order intake progress tracking
- Develop and manage reports that provide actionable insights into sales performance, forecasting, and KPIs
- Support onboarding and training of new customer/manufacture and provide tools and resources that enable their success
- Monitor backlog movement and track the customer payment schedule
- Support the sales team by optimizing process and tools to improve efficiency
- Coordinate products issues by clarifying complaints, determining the cause, and offering appropriate solutions
- Identify gaps or inefficiencies in order management processes and propose strategic improvements
Required Qualifications:
- Minimum of 10 years of experience in sales operation, sales support, preferably in a multinational environment
- Experience handling high-volume environments with grace and professionalism
- Experience in sales forecasting, pipeline management, and performance reporting
- Proven expertise in using ERP and support platforms (e.g., SAP, Salesforce, Microsoft office application)
- Good spoken and written Chinese and English
- Organized & detail-oriented with advanced communication & negotiation skills
- Comfortable working in a fast-paced, dynamic, and multicultural environment
- Ability to collaborate with cross-functional teams, including sales, finance, and logistic
- Ability to travel up to 5%
Desired Qualifications:
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.
Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact